Senior Professional Services Project Manager (EMEA)

About this role

Manage complex professional services projects for GitLab customers from initiation through delivery and closure. Coordinate global customers and cross-functional teams to deliver technical and consulting services on time and within budget, while managing executive communications and escalations.

About the company

GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.

What you'll do

• Manage large-scale customer projects, schedules, scope, resources, risks, and issues.
• Lead executive stakeholder meetings and provide concise project status updates.
• Coordinate with Support, Engineering, Product, Sales, and customer teams to resolve complex issues and escalations.
• Improve project management tools, processes, procedures, and delivery metrics.
• Support revenue recognition and manage change orders when needed.
• Align customers, technical architects, engineers, consultants, and delivery partners to meet forecast goals.

What we're looking for

• Experience managing complex external IT or software consulting projects from initiation through closure.
• Knowledge of traditional project management, agile or Scrum, and the software development lifecycle.
• Ability to manage project scope, schedules, resources, expectations, risks, and competing priorities.
• Strong executive communication, stakeholder relationship, escalation, and conflict-resolution skills.
• Experience supporting revenue recognition and executing project change orders.

Nice to have

• Enterprise customer and Professional Services experience.
• Familiarity with project management or agile tools such as GitLab.

Benefits

• Flexible paid time off
• Equity compensation and employee stock purchase plan
• Growth and development fund
• Parental leave
• Health, financial, and well-being benefits
• Team member resource groups