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Senior QA Engineer
QARemote — Hyderabad, India
Published on 2026-10-23
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The role is part of Outreach’s India-based Managed Services team, helping customers extend and configure AI agents beyond initial implementation. It combines technical consulting, solution design, and project management, with ownership of a complex customer portfolio and its adoption and utilization outcomes.
About the company
Outreach is a sales execution platform for managing sequences, conversations, and pipeline workflows. It helps revenue teams engage prospects and run more consistent outbound processes.
The team
India-based Managed Services team within Professional Services.
What you'll do
- Manage and expand a portfolio of complex customer accounts.
- Guide customers on best practices and configure Outreach solutions to drive adoption and product consumption.
- Troubleshoot customer issues and advise on Outreach capabilities, including AI.
- Help set the technical standard for the Managed Services practice and support other consultants with edge cases.
- Partner with Customer Success and Account Executives to influence customer outcomes.
- Meet Managed Services KPIs, including an average 70% quarter-over-quarter utilization rate, and support renewals while minimizing churn and contraction.
What we're looking for
- Ability to work US-based hours; night-shift allowance is provided.
- Based in Hyderabad, India.