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Senior Renewals Manager, Public Sector
Customer successRemote — United States
Published on 2026-11-04
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Own renewal planning and execution for a portfolio of public sector customers. Use customer health and adoption data to forecast renewals, manage risks, and coordinate with Sales and Customer Success to support retention and a seamless renewal experience.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Global Renewals team
Stack
SalesforceGainsightGong
What you'll do
- Develop account-level renewal strategies and manage renewals from planning through completion
- Coordinate renewal plans with public sector Sales and Customer Success teams
- Monitor customer health and adoption data to forecast renewal outcomes
- Personalize outreach and drive timely renewals
- Own renewal risks and coordinate actions to resolve them
- Improve renewal workflows and customer communications
What we're looking for
- Experience owning customer renewal strategies and improving renewal processes
- Experience coordinating with internal teams on forecasting and customer retention
- Familiarity with Salesforce, Gainsight, or similar CRM and customer success tools
- Strong customer-facing communication and relationship-building skills
- Strong time and project management skills
- Customer-centric, empathetic approach and willingness to learn from feedback
Benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
- Team member resource groups