Senior Revenue Operations Manager

About this role

Own customer operations and the systems and data that support revenue motions across lemlist and Claap. Build a unified account view, churn-risk alerts, reliable renewal and NRR forecasting, and tools that drive account expansion. The role may broaden into Sales or Partnerships operations over time.

About the company

Lemlist is a sales engagement platform for personalized outbound campaigns. It helps GTM teams run multichannel sequences and improve reply rates.

The team

Finance & Operations team; reports to the Head of Finance & Operations and partners with Customer Experience, Account Management, Sales, and Partnerships leaders.

Stack

What you'll do

• Unify product usage, billing, and CRM data into a shared account view.
• Evaluate and roll out a customer platform, and build customer-team dashboards.
• Create portfolio-wide churn-risk alerts using usage, payment, and engagement signals.
• Build renewal and NRR forecasts at least two quarters ahead.
• Enable and track upsell and cross-sell opportunities across lemlist, Claap, and new products.
• Improve sales lead routing, pipeline tracking, and rules of engagement.
• Make partner deals trackable and ensure accurate crediting and payouts.
• Maintain reliable revenue data, commission plans, automations, and AI agents.

What we're looking for

• 5+ years in RevOps or GTM Ops in B2B SaaS, ideally across PLG and SLG motions.
• Experience owning customer operations at scale, including health scores, churn risk, and renewal forecasting.
• Led a significant change such as a tool rollout, coverage model, or customer segmentation.
• Hands-on HubSpot CRM administration experience.
• Strong business judgment and ability to support recommendations with data.
• Comfort working independently with VP and C-level stakeholders.
• Fluent in French and English.

Nice to have

• Experience with Gainsight, ChurnZero, Planhat, or a similar customer platform.
• Sales or partner operations experience.
• Builder mindset, with experience automating workflows, using AI, and documenting work.

Benefits

• Remote-friendly, asynchronous culture with a Paris office.
• High ownership and direct work with VPs, the COO, and the CEO.

Hiring process

1. Interview with Lead TA.
2. Interview with the COO.
3. Async business case and live debrief with the Head of Finance & Operations and VP Customer.
4. Final interview with the CEO.
5. Reference checks and offer.