139K–190K USD / year
Senior Security Technical Program Manager, Fraud & Abuse
OperationsRemote — Canada, United States
Published on 2026-11-05
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About this role
Lead cross-functional fraud and abuse prevention programs for GitLab’s SaaS platforms. Translate emerging abuse trends into prioritized, cost-aware defenses, coordinating with technical and business teams to reduce risk while limiting friction for legitimate users.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Trust and Safety within the Security division
What you'll do
- Coordinate fraud and abuse mitigation across Trust and Safety, Engineering, Product, Legal, Finance, and other teams.
- Turn abuse trends into prioritized, cost-quantified defense requirements and business cases.
- Drive cross-functional projects through implementation without direct authority over delivery teams.
- Use AI to support early identification and triage of fraud and abuse risks.
- Partner with Finance and Billing on payment fraud, chargebacks, and account verification controls.
- Define exposure metrics and report program status, costs, and outcomes to leadership.
- Triage and prioritize abuse campaigns and operational work, escalating high-impact incidents.
What we're looking for
- 5+ years in technical or security program management, trust and safety, fraud, or risk operations.
- Hands-on fraud or abuse experience at a SaaS, platform, marketplace, or payments company.
- Track record of delivering cross-functional fixes without direct authority.
- Working knowledge of account takeover, free-tier and trial abuse, payment fraud, card testing, bot signups, spam, and phishing.
- Technical fluency in web applications, APIs, identity and authentication, and billing or subscription systems.
- Clear written communication for remote, asynchronous work.
- Good judgment balancing risk reduction with friction for legitimate users.
Benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Parental leave
- Growth and development fund
- Health, financial, and well-being benefits
- Team Member Resource Groups