150K–160K USD / year
Senior Service Delivery Manager
Customer successRemote — United States
Published on 2026-11-13
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About this role
Lead delivery of large, complex AI infrastructure programs for strategic enterprise customers, from late-stage sales through launch and stable operations. Serve as the primary delivery contact for customers, coordinate work across internal teams and partners, and help build Vultr’s Service Delivery function.
About the company
Vultr provides cloud compute, storage, and GPU infrastructure across global data centers. It serves developers and businesses deploying applications on flexible cloud resources.
The team
Customer Support, Service Delivery
What you'll do
- Lead end-to-end delivery for one to two strategic customer programs.
- Own customer delivery relationships, executive governance, and escalations.
- Validate delivery commitments with Sales and track them through completion.
- Coordinate dependencies and risks across engineering, infrastructure, and operations teams.
- Lead customer acceptance and transition from delivery into ongoing support.
- Run cross-functional initiatives and coach Service Delivery Managers.
What we're looking for
- 10+ years of program or project management experience, including 5+ years delivering complex customer-facing technology programs.
- Experience in cloud, data center, HPC, AI, or telecommunications infrastructure delivery.
- Ability to lead across teams without direct authority and manage executive-level customer conversations.
- Working understanding of data centers, networking, servers and GPUs, and storage.
- Experience transitioning customers from project delivery to ongoing operations and support.
- Proficiency with Smartsheet, Jira, Confluence, Salesforce, or similar tools.
- Willingness to travel up to 25% and work extended hours around major launches.
Nice to have
- PMP, PgMP, or equivalent certification.
- Experience building a delivery function or practice.
Benefits
- Company-paid employee medical, dental, and vision insurance premiums.
- 401(k) match of 100% up to 4%, immediately vested.
- $2,500 annual professional development reimbursement.
- 11 holidays, accrued PTO with rollover, increased PTO at service milestones, and a paid sabbatical every five years.
- Remote office stipend and monthly internet reimbursement.
- Monthly gym reimbursement and company-paid Wellable subscription.