115K–194K USD / year
Senior Solutions Architect Operations Manager
OperationsRemote — Canada, United States
Published on 2026-10-09
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Senior Solutions Architect Operations Manager will improve operational toolkits for the Solutions Architect team, managing workflows and reporting. The role requires experience in solutions architecture or customer experience operations to enhance engagement and operational effectiveness.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Solutions Architect team
What you'll do
- Own and improve the operational toolkit for Solutions Architects
- Manage operational support requests
- Implement and improve processes and system workflows
- Document SA engagement model and cadences
- Own SA reporting requirements
- Support SA leaders with planning and reviews
- Lead operational improvements based on field feedback
What we're looking for
- Experience in Solutions Architect or Customer Experience Operations
- Understanding of technical sales and engagement models
- Hands-on experience with Salesforce or similar CRM tools
- Structured problem-solving skills
- Strong quantitative skills
- Experience with AI-native tools
Nice to have
- Experience in B2B software support
- SQL or equivalent data-querying experience
- Experience with GitLab or DevSecOps
Benefits
- Flexible Paid Time Off
- Equity Compensation
- Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave