110K–140K USD / year
Senior Solutions Consultant
Customer successRemote — unknown
Published on 2026-10-19
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead customer onboarding, implementation, optimization, and ongoing technical guidance for Automox’s endpoint management platform. Partner with customers and internal teams to resolve technical barriers, improve adoption, and deliver customer outcomes.
About the company
Automox is a cloud-native endpoint management and patching platform. It helps IT and security teams keep devices updated and compliant across distributed environments.
The team
Customer Experience team
Stack
AutomoxWindowsmacOSLinuxPowerShellBashMECM/SCCMIntune
What you'll do
- Lead customer onboarding, platform implementation, solution optimization, and performance reviews.
- Configure policies, device groups, and patching workflows to meet customer needs.
- Provide technical leadership and platform education, including during challenging conversations.
- Partner with customer success managers to improve adoption and address technical barriers.
- Troubleshoot patching and endpoint issues; document findings and coordinate escalations.
- Create reusable knowledge base articles, scripts, and technical guidance.
- Contribute scripts and software deployment content to Worklet and third-party software catalogs.
- Improve service delivery, internal tooling, and shared technical projects.
What we're looking for
- 4+ years in a customer-facing technical role such as systems administration, desktop support, or solutions engineering.
- Expertise administering, configuring, troubleshooting, and managing updates for Windows, macOS, or Linux.
- Production patch management experience, including planning, testing, maintenance windows, reboot coordination, and failed-update troubleshooting.
- Experience diagnosing advanced technical issues, custom solutioning, and root cause analysis.
- Hands-on experience with endpoint or configuration management tools.
- Clear communication with technical and business stakeholders; ability to own engagements and competing priorities.
Nice to have
- External consulting experience.
- Familiarity with GitHub/Git, Jira, and customer success, CRM, or service delivery tools.
- Experience writing original scripts, working with APIs, Python, or Go, or administering multiple operating systems.
Benefits
- Equity for full-time employees
- 401(k) match
- Flexible PTO and generous sick time
- Comprehensive health plans with employer contributions
- Company-paid short- and long-term disability and life insurance
- Monthly HSA contribution
- Monthly lifestyle spending account and internet reimbursement
- Home office stipend