139K–201K USD / year
Senior Strategic Customer Success Manager
Customer successRemote — United States
Published on 2026-10-15
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About this role
Lead enterprise customer onboarding, technical adoption, and success planning for Coder’s development infrastructure platform. Manage customer health, renewals, and growth while connecting technical priorities to business outcomes and coordinating with internal specialists.
About the company
Coder provides cloud development environments and AI development infrastructure that helps enterprises provision, govern, and secure developer workspaces.
The team
Revenue / Customer Success
Stack
SalesforceTotangoGainsightPylonKubernetesAWSGCPAzure
What you'll do
- Own onboarding, rollout plans, and technical success plans for new customers.
- Guide customer admins and platform teams on deployment readiness, configuration, and adoption.
- Track customer health, usage, technical risks, and progress toward adoption milestones.
- Coordinate Solutions, Support, Product, and Engineering to resolve issues and support complex deployments.
- Identify expansion opportunities and partner with Sales on upsells and cross-sells.
- Oversee renewals and forecasting.
- Represent customer needs internally and provide actionable product feedback.
What we're looking for
- 5+ years in customer success or a technical customer-facing role, including independent enterprise account management.
- Experience driving customer adoption, retention, and expansion.
- Practical knowledge of cloud infrastructure, DevOps, developer tools, platform engineering, CI/CD, and the SDLC.
- Experience guiding SaaS or self-hosted onboarding and deployments, and investigating common technical issues.
- Hands-on experience with Salesforce and other customer success platforms.
- Strong stakeholder relationship-building, communication, and technical writing skills.
- Startup experience.
Nice to have
- Customer success or sales experience focused on developer tools.
- Renewal management experience.
- Experience with Totango, Gainsight, or Pylon.
- Familiarity with AI and developer tools such as ChatGPT, Claude, or Cursor.
- Hands-on experience with Kubernetes, AWS, GCP, Azure, or Terraform.
Hiring process
- Interview process expected to take two to four weeks.
- Meet with a mix of individual contributors, managers, and senior leaders.