121K–148K USD / year
Senior Support Engineer | Remote | North America
Customer successRemote — North America
Published on 2026-08-19
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About this role
n8n is seeking a Senior Support Engineer to provide technical support for complex enterprise use cases. The role involves troubleshooting technical issues, collaborating with engineering to resolve root causes, and improving support documentation and processes.
About the company
n8n is a workflow automation platform that lets teams connect apps and build AI-powered automations with a visual editor or code.
The team
Sales, Customer Success, Support Engineering
Stack
APIsKubernetesJavaScriptNode.jsDocker
What you'll do
- Own complex technical issues across various channels
- Diagnose issues related to APIs, integrations, and performance
- Support enterprise customers on high-impact issues
- Create and enhance documentation and troubleshooting guides
What we're looking for
- 5+ years in technical support or related field
- Experience with enterprise customer support
- Strong understanding of APIs and integrations
- Knowledge of networking fundamentals
- Hands-on experience with Kubernetes
Nice to have
- Hands-on experience with n8n
- Experience with self-hosted infrastructure
- Familiarity with AI tooling and automation platforms
Benefits
- Competitive compensation
- Equity options
- Generous PTO policy
- Health and wellness benefits