Senior Technical Account Manager

About this role

Provide technical guidance to strategic and enterprise customers to help them realize value from Expel’s security service. Drive adoption, integrations, technical health, and incident-response coordination in partnership with Customer Success Managers.

About the company

Expel provides managed detection and response security services backed by software and human analysts. It helps organizations monitor threats and respond to incidents faster.

What you'll do

• Drive platform adoption and technical health across assigned accounts
• Build technical relationships with security practitioners, architects, and leaders
• Advise customers on security program improvements and detection strategies
• Expand integrations and optimize customer configurations
• Support CSM-led quarterly business reviews with technical content
• Resolve complex troubleshooting and integration challenges with internal teams
• Coordinate the technical response to customer security incidents
• Identify technical expansion opportunities and mentor less experienced colleagues

What we're looking for

• 7+ years of security industry experience, primarily in consultative customer-facing roles
• Deep expertise in at least three security product areas, such as EDR, NDR, SIEM, cloud security, or IAM
• Experience in customer-facing technical roles such as solutions engineering, professional services, or technical consulting
• Understanding of enterprise security operations
• Strong consultative skills and ability to understand customer context
• Ability to explain complex technical concepts to audiences ranging from SOC analysts to security directors

Benefits

• Bonus eligibility and equity
• Unlimited PTO
• Work location flexibility
• Up to 24 weeks of parental leave
• Health benefits