146K–225K USD / year
Senior Technical Account Manager (Strategic Alliances)
Customer successRemote — United States
Published on 2026-10-26
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About this role
Own operational health and technical account management for Affirm’s strategic alliance integrations, including monitoring, troubleshooting, and SLA delivery. The role also leads custom integration solutions and cross-functional initiatives, with a progression toward end-to-end ownership of a dedicated account portfolio over the first 6–12 months.
About the company
Affirm offers buy now, pay later financing that lets consumers split purchases into transparent installment payments at checkout. It partners with merchants to provide flexible credit options without late fees.
The team
Engineering team
Stack
RESTful APIsWebhooksHTTPPostmanHTMLJavaScriptSQLPython
What you'll do
- Monitor integrations, investigate issues, and deliver against SLAs.
- Perform root-cause analysis across logs, queries, and integration data; own resolution through completion.
- Design and deliver custom integration solutions based on Affirm’s standard integrations.
- Lead launch initiatives, account expansions, product adoption, and integration optimizations.
- Create and maintain operational playbooks, runbooks, alerting, and UAT certification plans.
- Lead internal technical projects and collaborate with Product and Engineering on priorities.
- Mentor less-experienced TAMs and grow into ownership of a dedicated strategic account portfolio.
What we're looking for
- At least six years in an external-facing technical role such as technical account management, solutions engineering, or solutions architecture.
- Experience owning technical account operations, monitoring, troubleshooting, and SLA delivery.
- Strong REST API, webhook, and HTTP knowledge; hands-on integration debugging with tools such as Postman.
- Ability to design custom API integration solutions and read production code, including HTML, JavaScript, and SQL.
- Experience using browser developer tools, logs, observability platforms, and ticketing systems to diagnose issues.
- Strong project management, technical communication, stakeholder collaboration, and mentorship skills.
Nice to have
- Payments or fintech ecosystem experience.
- Familiarity with web and mobile application architecture.
- Experience with e-commerce platforms, payment gateways, or in-store POS systems.
- Experience leading cross-functional technical projects and influencing product roadmaps.
Benefits
- 100% subsidized medical, dental, and vision premiums for employees and dependents.
- Monthly technology, health, and wellness spending stipends.
- Flexible time off and generous holidays.
- Employee stock purchase plan with a stock purchase discount.