133K–183K USD / year
Senior Technical Account Manager (Strategic Alliances)
OtherRemote — Canada
Published on 2026-10-14
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About this role
The Senior Technical Account Manager at Affirm will manage the operational aspects of technical account management across strategic alliances. The role involves monitoring integrations, troubleshooting issues, and driving technical initiatives that align with merchant business objectives.
About the company
Affirm offers buy now, pay later financing that lets consumers split purchases into transparent installment payments at checkout. It partners with merchants to provide flexible credit options without late fees.
What you'll do
- Own operational aspect of technical account management
- Monitor integrations to ensure health and resolve issues
- Perform in-depth investigations and root-cause analysis
- Drive technical initiatives with stakeholders
- Design custom integration solutions
- Mentor less-experienced TAMs
- Own end-to-end account ownership
What we're looking for
- At least six years in a technical, external-facing role
- Proven operational ownership experience
- Deep understanding of RESTful APIs and HTTP protocol
- Ability to read and understand production-level code
- Experience with log analysis and ticketing systems
- Excellent communication skills
Nice to have
- Familiarity with the payments ecosystem
- Experience with e-commerce platforms
- Technical lead experience on cross-functional projects
Benefits
- 100% health coverage for employees and dependents
- Monthly stipends for tech setup and wellness options
- Flexible time off and generous holiday calendars
- Employee stock purchase plan (ESPP) with discounts