110K–150K USD / year
Senior Technical Account Manager - Strategic Services
Customer successRemote — United States
Published on 2026-10-07
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About this role
The Senior Technical Account Manager will act as a strategic partner and advisor to customers, focusing on driving adoption and ongoing success with ClickUp's platform. This role involves managing the full post-sales lifecycle and supporting customers in implementing AI-powered workflows and solutions.
About the company
ClickUp is a work management platform that combines tasks, docs, goals, and collaboration tools for teams running projects across functions.
What you'll do
- Lead onboarding and implementation of ClickUp for new customers
- Monitor account health and user adoption trends
- Drive the adoption of ClickUp AI and build custom workflow automations
- Provide ongoing change management and customer success strategies
What we're looking for
- 5+ years in a customer-facing SaaS role
- 2+ years of experience with project management platforms such as ClickUp or Asana
- Experience leading enterprise SaaS implementations
- Demonstrated experience with AI-powered workflows
Nice to have
- Background in professional services or implementation management
- Hands-on experience with automation tools like Zapier
- Experience with API integrations and data modeling
Benefits
- Equity
- 401k
- Health, Dental, and Vision insurance
- Flexible paid time off
- Professional development stipend