106K–137K USD / year
Senior Technical Application and Onboarding Specialist
Customer successHybrid — United States
Published on 2026-10-08
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About this role
Own the technical implementation and operational health of a Mews product area. Resolve complex customer configurations, integrations, API work, and escalations, while improving documentation and feeding recurring issues back to Product and R&D.
About the company
Mews builds a cloud property management platform that helps hotels run operations and improve guest experiences.
The team
Specialist Hub
Stack
APIsSalesforceJiraConfluence
What you'll do
- Support complex implementations, configurations, integrations, APIs, and non-standard requirements.
- Serve as a third-tier technical escalation point for Onboarding and Customer Success.
- Monitor performance metrics, SLAs, and onboarding health, acting early on risks.
- Maintain product-area knowledge base content and use AI to improve its creation and verification.
- Partner with Product and R&D on escalations, recurring issues, testing, and product feedback.
What we're looking for
- 3+ years in technical applications, implementation, onboarding, or technical support in a SaaS environment.
- Hands-on troubleshooting across software configuration, integrations, and APIs.
- Experience managing complex implementations and multiple priorities independently.
- Analytical, metrics-led approach and strong project management skills.
- Experience improving processes and communicating with technical and non-technical audiences.
- AI fluency demonstrated by redesigning workflows and validating AI output.
Nice to have
- Working knowledge of Salesforce, Jira, and Confluence.
- Experience with hospitality technology, PMS, payments, or distribution systems.
- Relevant bachelor's degree or equivalent practical experience.
Benefits
- Unlimited paid holiday.
- Company share program.
- Paid parental leave: six months for primary caregivers and two months for secondary caregivers, after one year of service.
- Annual learning budget and monthly professional development time.
- Work-from-anywhere flexibility for a few weeks each year and hybrid working options.
- Home office setup budget and monthly work-from-home allowance.