139K–194K USD / year
Senior Technical Customer Support Engineer, Federal
Customer successRemote — United States
Published on 2026-08-25
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About this role
Provide technically deep support to U.S. federal and public-sector customers using ClickHouse in government-authorized environments. The role focuses on troubleshooting, secure deployment guidance, and representing federal customer requirements across internal teams.
About the company
ClickHouse is a high-performance columnar database built for real-time analytics on large volumes of data.
The team
Global Support Engineering team, within Support Services.
Stack
ClickHouseSQLAWS GovCloudKafkaKinesisSparkRabbitMQ
What you'll do
- Serve as the primary technical support contact for federal and public-sector customers.
- Troubleshoot ClickHouse Cloud and open-source deployments in government-authorized environments.
- Create documentation, knowledge-base articles, and runbooks for government deployment patterns.
- Partner with Support, Engineering, Security/Compliance, Product, and Go-To-Market teams on federal customer needs.
- Support federal proofs of concept, security questionnaires, and ATO-adjacent evaluations.
- Provide professional case responses, on-call coverage, and guidance within required SLAs.
What we're looking for
- Qualify as a U.S. Person under applicable export-control regulations.
- Technical experience with ClickHouse or related areas such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Experience in a technical role such as support engineering, consulting, database administration, SRE, solutions engineering, software engineering, or systems engineering.
- Familiarity with federal IT operational and compliance environments, such as FedRAMP, DoD Impact Levels, AWS GovCloud, air-gapped, or sovereign-cloud deployments.
- Strong communication skills, sound judgment handling sensitive data, and a collaborative, customer-focused approach.
Nice to have
- Experience supporting federal, SLED, or other public-sector customers.
- Experience with FedRAMP-authorized services, AWS GovCloud, Azure Government, or sovereign/air-gapped cloud environments.
- Active or recently active U.S. government security clearance.
- Experience with ClickHouse, open-source technologies, or data pipelines.
Benefits
- Company stock options.
- Employer contributions toward healthcare.
- Flexible time off in the U.S.
- $500 home-office setup allowance for remote employees.
- Opportunities to attend company-wide offsites.