Salary not listed
Senior Technical Customer Support Engineer - India
Customer successRemote — India
Published on 2026-10-22
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide technical support to ClickHouse users, customers, and prospects across India and regional APJ and EMEA markets. The role combines case management and customer guidance with technical pre-sales support, community resources, and collaboration across internal teams.
About the company
ClickHouse is a high-performance columnar database built for real-time analytics on large volumes of data.
The team
Support Services / Technical Support
Stack
ClickHouseSQLKubernetesDockerAzureGoogle Cloud PlatformAWSKafka
What you'll do
- Resolve technical cases and support customers through tickets, chat, Slack, community channels, and meetings.
- Develop and share solutions through documentation, knowledge bases, blogs, webinars, meetups, and training.
- Partner with Go To Market teams on technical proof-of-concept work and customer activities.
- Coordinate with Support, Engineering, and Product Management to communicate customer needs.
- Provide mentoring and knowledge-sharing to colleagues, users, and customers.
- Deliver on-call coverage and responses within support SLAs.
What we're looking for
- Technical experience in customer-facing support or a related role such as DBA, SRE, solutions engineering, software engineering, or systems engineering.
- Knowledge of ClickHouse or related areas such as SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, or Docker.
- Availability for scheduled coverage supporting a global 24/7 service.
- Strong written and spoken English, reliable connectivity, and ability to work remotely.
- Collaborative, empathetic, self-driven approach to solving technical problems.
Nice to have
- Experience with ClickHouse or open-source technologies.
- Experience with AWS, Azure, or GCP.
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.
Benefits
- Employer contributions toward healthcare.
- Company stock options for new team members.
- Flexible time off, with country-specific entitlements.
- USD $500 home-office setup allowance for remote employees.
- Opportunities to attend company-wide offsites.