Senior Technical Customer Support Engineer - Japan

About this role

Provide technical support to ClickHouse customers in Japan and across APJ and EMEA. The role spans support cases, community engagement, pre- and post-sales technical work, and customer visits in Japan.

About the company

ClickHouse is a high-performance columnar database built for real-time analytics on large volumes of data.

The team

Support Services

Stack

What you'll do

• Resolve technical cases through ticketing, email, Slack, and phone while meeting SLAs.
• Provide scheduled on-call coverage for global 24x7 support.
• Support customer POCs and other pre- and post-sales activities.
• Visit customers onsite in Japan as required.
• Work with Engineering and Product Management to identify user needs and functionality improvements.
• Create and share technical solutions through documentation, blogs, meetups, webinars, and training.
• Mentor and train colleagues, users, and customers.

What we're looking for

• Experience in a technical support organization.
• Technical knowledge of databases, cloud/SaaS, Linux/Unix, Kubernetes, containers, or systems and network administration.
• Proficient written and spoken Japanese and English.
• Customer-facing experience in technical support, solution or sales engineering, consulting, or training.
• Availability for scheduled coverage and onsite travel as required.
• Strong communication, teamwork, empathy, and problem-solving skills.

Nice to have

• Hands-on experience with ClickHouse or another OLAP database or DBaaS technology.
• Experience collaborating with developers, product managers, account teams, and user communities.

Benefits

• Remote-friendly, flexible work environment.
• Employer contributions toward healthcare.
• Stock options for new team members.
• Flexible time off in the US and generous time off entitlements in other countries.
• USD $500 home-office setup allowance for remote employees.
• Company-wide gatherings and offsites.