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Senior Technical Customer Support Engineer - LATAM
Customer successRemote — Latin America
Published on 2026-08-24
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide technical support to ClickHouse users, customers, and prospects across Latin America and other global regions as needed. The role combines case resolution and on-call coverage with technical guidance, pre- and post-sales support, and contributions to customer-facing resources and support processes.
About the company
ClickHouse is a high-performance columnar database built for real-time analytics on large volumes of data.
The team
Global Support Engineering team within Support Services.
Stack
ClickHouseSQLOLAPCloud-native SaaSDistributed systemsAWSGCPAzure
What you'll do
- Support users, customers, and prospects through cases, chat, Slack, community channels, and meetings.
- Provide professional first-line technical support and on-call coverage within required SLAs.
- Develop solutions and share knowledge through documentation, blogs, webinars, meetups, and training.
- Partner with Support, Engineering, Go to Market, and Product teams to shape functionality and support processes.
- Mentor and train colleagues, users, and customers.
What we're looking for
- Technical experience in customer-facing support engineering or a related role such as DBA, SRE, consultant, solutions engineer, software engineer, or systems engineer.
- Knowledge of ClickHouse or related areas such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Availability for scheduling needed to deliver global 24x7 support.
- Strong communication skills and reliable connectivity for fully remote work.
- Teamwork, empathy, self-direction, curiosity, and a commitment to continuous learning.
Nice to have
- Experience with ClickHouse.
- Experience using, contributing to, or participating in open-source communities.
- Experience with AWS, GCP, or Azure.
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.
Benefits
- Employer contributions toward healthcare.
- Stock options for new team members.
- Flexible time off in the US and generous time-off entitlement in other countries.
- USD $500 home-office setup allowance for remote employees.
- Opportunities to attend company-wide global gatherings.