Senior Technical Customer Support Engineer - Singapore

About this role

Provide technical support to ClickHouse users, customers, and prospects across Singapore and regional markets. The role spans case triage, customer guidance, technical support for proofs of concept, and creating educational resources while coordinating with global teams.

About the company

ClickHouse is a high-performance columnar database built for real-time analytics on large volumes of data.

The team

Global Support Engineering team within Support Services.

Stack

What you'll do

• Support users, customers, and prospects through cases, chat, Slack, community channels, and meetings
• Develop and share technical solutions through documentation, knowledge bases, blogs, webinars, meetups, and training
• Partner with Engineering, Go to Market, and Product Management to identify user needs and required functionality
• Provide SLA-aligned technical support and on-call coverage
• Mentor colleagues and share technical knowledge

What we're looking for

• Technical experience with ClickHouse or related areas such as SQL databases, OLAP, cloud-native SaaS, or distributed systems
• Relevant experience in technical support, consulting, database administration, SRE, solutions engineering, software engineering, or systems engineering
• Availability for schedules supporting global 24x7 coverage
• Strong written and spoken English and reliable remote-work connectivity
• Empathy, teamwork, self-direction, and strong customer relationship skills

Nice to have

• Experience with ClickHouse
• Experience with open-source technologies or communities
• Experience with AWS, Azure, or GCP
• Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ

Benefits

• Employer healthcare contributions
• Company stock options
• Flexible time off in the US and generous time-off entitlement in other countries
• $500 home-office setup allowance for remote employees
• Company-wide gatherings and offsites