125K–150K USD / year
Senior Technical Support Engineer
OtherHybrid — Toronto, Ontario, Canada
Published on 2026-09-30
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Senior Technical Support Engineer at Sentry will engage with elite developers to troubleshoot complex issues and enhance the technical support systems. The role involves deep debugging, supporting high-stakes architectural challenges, and automating response paths using advanced tools and practices.
About the company
Sentry provides monitoring and error tracking tools designed to help software teams identify and fix issues in real-time. The company serves developers and organizations seeking to enhance their application's reliability and performance through data-driven insights.
What you'll do
- Perform root-cause analysis on complex issues across polyglot environments
- Act as a strategic consultant for senior engineers at enterprise customers
- Troubleshoot SDK implementations and assist developers
- Bridge feedback between developers and product teams for platform fixes
- Engineer autonomous support resolution systems
What we're looking for
- 5–8+ years in technical support, systems engineering, or software development
- Mastery of programming languages like Python, JavaScript, Java, or Ruby
- Deep understanding of distributed systems and microservices
- Experience with AI and automation
Nice to have
- Active open source contributor
- Prior experience as a software developer
Benefits
- Equity grants
- Paid time off
- Group health insurance coverage