225K–280K RON / year
Senior Vendor Relationship Manager (Payroll and Compliance)
OperationsRemote — Spain, UTC-1 to UTC+3; also open in Romania, Hungary, Bulgaria, Portugal, Slovakia, Poland, Estonia
Published on 2026-10-02
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About this role
Own Oyster’s global payroll partner network, with a primary focus on multi-country payroll delivery and secondary oversight of compliance vendors. The role is responsible for partner performance, regulatory alignment, commercial negotiations, complex escalations, and improvements to the vendor ecosystem.
About the company
Oyster is a global employment platform that lets companies hire, pay, and manage workers in other countries through employer-of-record and related services.
The team
Operations, People Services, Vendor Relationship Management
What you'll do
- Manage strategic multi-country payroll partners and their end-to-end delivery.
- Set vendor governance, KPIs, SLAs, scorecards, reviews, and remediation plans.
- Monitor payroll accuracy, cut-off calendars, statutory filings, controls, and compliance.
- Lead partner negotiations, renewals, pricing discussions, and lifecycle decisions.
- Resolve complex payroll escalations through root-cause analysis and prevention.
- Evaluate and onboard partners to improve market coverage and scalability.
- Collaborate with internal teams on vendor selection, customer solutions, and operational improvements.
- Improve workflows, documentation, reporting, and automation.
What we're looking for
- At least 5 years managing multi-country payroll vendors and compliance or Health & Safety partners.
- Strong knowledge of payroll cycles, Gross-to-Net calculations, statutory filings, and payroll controls.
- Experience with vendor governance, KPIs, SLAs, compliance audits, risk assessments, and executive reviews.
- Commercial negotiation and contract-management experience.
- Strong analytical, communication, relationship-building, and escalation-management skills.
- Able to work autonomously and cross-functionally in an ambiguous, fast-paced environment.
- Fluent English and authorization to work in the country of residence.
Nice to have
- Experience across APAC, EMEA, LATAM, and AMER.
- Experience building vendor governance programs.
- Additional languages.
- Experience in a scaling startup or global technology company.
- Experience using AI or automation to improve workflows and vendor management.
Benefits
- 40 days off per year, including holidays and vacation, or more where locally required.
- Equity.
- At least three months of paid parental leave for new parents.
- Monthly wellbeing allowance and mental health support.
- Work-from-home equipment stipend.