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Service Delivery Automation Analyst
OperationsRemote — EMEA
Published on 2026-10-20
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Build and operate automation workflows that make multi-country payroll operations more accurate and efficient. The role covers process analysis, workflow implementation, testing, monitoring, and ongoing improvement, with careful controls for sensitive data and pay-impacting decisions.
About the company
Oyster is a global employment platform that lets companies hire, pay, and manage workers in other countries through employer-of-record and related services.
The team
Operations, Service Delivery
Stack
n8nAlteryxSQLAPIsLLMsZendeskJavaScriptPython
What you'll do
- Map payroll processes and identify high-impact automation opportunities.
- Build and maintain workflows that connect service platforms, payroll systems, databases, and internal tools.
- Translate payroll policies and requirements into documented, version-controlled rules.
- Use AI to extract and route information, with validation and human review where needed.
- Build in audit trails, error handling, alerts, exception queues, and approval controls.
- Test automations against real and exceptional scenarios before launch.
- Monitor performance, troubleshoot issues, and improve or retire workflows.
- Partner with Product, Engineering, Data, payroll, and operations specialists.
What we're looking for
- 3+ years of relevant experience in automation, process improvement, operations, or a related field.
- Hands-on experience building, launching, and maintaining production workflow automations.
- Practical experience using LLMs to extract information from unstructured text or documents.
- Experience with APIs, webhooks, and system integrations.
- Comfortable using SQL to investigate, combine, validate, and analyze data.
- Ability to turn complex, inconsistent processes into clear rules and data requirements.
- Strong attention to accuracy, controls, and investigating discrepancies.
- Able to explain technical concepts clearly and own work from problem discovery through maintenance.
Nice to have
- Experience with multi-country payroll, EOR, finance operations, or HR operations.
- Knowledge of payroll concepts such as gross-to-net, statutory deductions, cut-offs, and reconciliation.
- Experience validating or reconciling payroll or financial data.
- Familiarity with n8n, Alteryx, Zendesk, prompt design, AI agents, or RAG workflows.
- JavaScript or Python skills for data transformations.
- Experience measuring operational improvements with accuracy, processing time, service levels, or error rates.
Benefits
- 40 days of paid time off per year, including holidays and vacation, or more where locally required.
- At least three months of paid parental leave for new parents.
- Monthly wellbeing allowance.
- Mental health support through Plumm.
- Work-from-home stipend for laptop and home office equipment.
- Fully remote work.