135K–150K USD / year
Service Delivery Manager
Customer successRemote — United States
Published on 2026-11-13
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About this role
Manage delivery for multiple customer engagements, coordinating engineering and operations teams from contract signature through go-live and acceptance. The role also owns workstreams in larger strategic programs and leads internal initiatives to improve delivery practices.
About the company
Vultr provides cloud compute, storage, and GPU infrastructure across global data centers. It serves developers and businesses deploying applications on flexible cloud resources.
The team
Customer Support and Service Delivery
Stack
Cloud infrastructureBare metal serversGPUsNetworkingStorageContainer platformsSmartsheetJira
What you'll do
- Coordinate concurrent customer engagements through go-live and acceptance.
- Serve as the day-to-day delivery contact for customers.
- Scope customer work and translate it into clear requests for internal teams.
- Track commitments, risks, status, and delivery through engagement closure.
- Coordinate customer transitions to ongoing account management and support.
- Own defined workstreams on strategic programs.
- Plan and run cross-functional initiatives and improve delivery standards.
What we're looking for
- 5–8 years of program or project management experience, including at least 3 years in customer-facing infrastructure services delivery.
- Experience managing multiple concurrent customer engagements with distinct scopes and timelines.
- Technical fluency in cloud and bare metal infrastructure, including servers, GPUs, networking, storage, and container platforms.
- Strong organization, follow-through, communication, and ability to lead through influence.
- Proficiency with Smartsheet, Jira, Confluence, Salesforce, or similar tools.
- Willingness to travel up to 15% and work occasional extended hours or weekends.
Nice to have
- PMP, CAPM, or equivalent certification.
- ITIL Foundation certification.
- Experience with AI or GPU infrastructure.
Benefits
- Company-paid medical, dental, and vision premiums.
- 401(k) match of 100% up to 4%, with immediate vesting.
- $2,500 annual professional development reimbursement.
- 11 holidays and accrued PTO with rollover; additional PTO milestones and a paid sabbatical every five years.
- Remote office stipend and monthly internet reimbursement.
- Monthly gym reimbursement and Wellable subscription.