80K–138K USD / year
SMB Customer Success Manager - Americas
Customer successRemote — United States, Canada
Published on 2026-10-26
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About this role
Support early-stage customers using Ashby’s recruiting software through a pooled, 1:many customer success model. The role combines customer onboarding and ongoing retention support with building scalable educational resources and improving team workflows.
About the company
Ashby is a technology company that provides a recruitment platform designed to streamline the hiring process for businesses. They serve various sectors with a focus on enhancing talent acquisition and management through innovative engineering and support solutions.
The team
SMB Customer Success team
What you'll do
- Own a book of customers as a main point of contact through a shared inbox and customer calls
- Create onboarding materials, documentation, webinars, and recorded content
- Support customers with product questions and complex problem-solving
- Lead projects that improve customer engagement, retention, and team operations
What we're looking for
- At least 2 years of customer-facing experience in a B2B SaaS company
- Strong written and verbal communication skills
- Ability to troubleshoot complex customer challenges and identify appropriate solutions
- Enjoy working in a pooled, 1:many customer success model
- Comfortable managing project work and improving processes
Benefits
- Equity with a 10-year stock-option exercise window
- Unlimited PTO, with four weeks recommended annually
- 12 weeks of fully paid family leave in the US
- Equipment, software, and office furniture budget
- $100 monthly education budget
- US health insurance premiums covered for employees and dependents
Hiring process
- 20–30-minute initial screen
- 45-minute hiring manager interview
- Take-home assessment (one week to complete)
- Two-hour panel interview