120K–137K EUR / year
Solutions Engineering Manager
Customer successHybrid — Amsterdam, Netherlands
Published on 2026-10-07
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About this role
Lead a small solutions engineering team while owning complex technical customer engagements from evaluation through implementation. The role combines hands-on integration work, pre- and post-sale customer support, team development, and building scalable processes.
About the company
WeTravel is a payments and booking platform for multi-day travel businesses, helping organizers collect payments and manage trips.
The team
Customer Experience (CX), reporting to the Implementation & Activation Director.
Stack
APIsWebhooksZapierGoogle AnalyticsQuickBooks
What you'll do
- Lead technical discovery, solution design, and demos for prospects and customers.
- Design, troubleshoot, and support customer integrations and automated workflows.
- Manage, coach, and develop Sales Engineers and Technical Account Managers.
- Create team processes, playbooks, onboarding resources, and reusable technical assets.
- Partner with Sales, Product, Onboarding, Account Management, and Engineering.
- Track deal support coverage, implementation timelines, and technical customer satisfaction.
What we're looking for
- 10–15 years of experience in solutions engineering, technical account management, implementation, or a related customer-facing technical role.
- At least 5 years of experience managing, mentoring, or leading a technical or customer-facing team.
- Comfort reading API documentation, troubleshooting integrations, and designing data flows.
- Experience designing and optimizing workflows with integration tools such as Zapier.
- Strong project and program management skills.
- Comfortable leading technical discussions with technical and non-technical stakeholders.
Benefits
- Unlimited paid time off.
- Hybrid work with at least 3 office days per week and up to 2 remote days.
- Up to 4 weeks of remote work per calendar year.
- Commuting reimbursement or a Swapfiets subscription.
- Paid family leave and 3 paid volunteer days per year.
- Employer-sponsored pension with a 2% employer contribution.
- Central Amsterdam office, with team lunches and social events.