Solutions Strategy & Operations Manager

About this role

Build and scale the operating systems that support Customer Success and Solutions teams. The role combines strategic planning with hands-on work to develop metrics, models, dashboards, and decision-making processes, with the opportunity to own a business unit as the organization grows.

About the company

Cursor builds an AI coding editor and agent workflows that help developers write and ship software faster. It serves software teams looking for tighter AI assistance inside the IDE.

The team

Revenue Operations and Strategy and Operations; supports Solutions Architecture, Field Engineering, and Forward Deployed Engineering.

What you'll do

• Define performance metrics and compensation models; analyze results and recommend action plans
• Build headcount, capacity, segmentation, and customer-coverage models
• Develop customer health and maturity frameworks and playbooks
• Create KPI dashboards and leadership operating cadences
• Advise leadership and partner with RevOps, Go to Market, Finance, and regional teams

What we're looking for

• Experience in Sales or Customer Strategy and Operations
• Able to work onsite in San Francisco, New York, or Austin

Nice to have

• Experience with sales engineering, direct sales, or technical services teams
• Analytical and modeling skills, including capacity planning and staffing
• Experience in business operations, sales or services strategy and operations, or company strategy
• Experience with consumption-based pricing and customer health or maturity frameworks
• Consulting, finance, data science, or customer-facing background
• Strong stakeholder and project management skills

Benefits

• Equity
• Medical, vision, and dental coverage
• 401(k) retirement plan
• Short- and long-term disability insurance and life insurance
• Additional discounts and perks