Salary not listed
Solutions Strategy & Operations Manager
OperationsOn-site — San Francisco
Published on 2026-10-19
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Build the operating system for Customer Success and Solutions functions as the business scales. Establish metrics, planning models, playbooks, dashboards, and leadership cadences to improve customer value and support informed decisions.
About the company
Cursor builds an AI coding editor and agent workflows that help developers write and ship software faster. It serves software teams looking for tighter AI assistance inside the IDE.
The team
Revenue Operations; supports Solutions Architecture, Field Engineering, and Forward Deployed Engineering.
What you'll do
- Establish business metrics and compensation models
- Analyze performance, drivers, and trends, and guide action plans
- Build headcount, capacity, segmentation, and coverage models
- Develop customer health signals, maturity models, and playbooks
- Create dashboards and leadership operating cadences
- Advise leaders and partner with RevOps, Go-to-Market, and Finance
- Adapt global plans to regional needs
What we're looking for
- Experience in Sales or Customer Strategy and Operations
- Experience with pre-sales, direct sales, and technical services teams
- Strong analytical and modeling skills
- Operations experience with capacity planning, staffing, and processes
- Strong stakeholder management and project management skills
- Comfort building systems from the ground up and iterating quickly
Nice to have
- Consulting, finance, or data science background
- Customer-facing experience
- Business Operations, Sales, or Services strategy and operations experience
- Experience with localization, pricing, or consumption-based pricing
- Experience with customer health scores and maturity models