Sr. Customer Success Manager (French Speaking)

About this role

Own enterprise customers’ journey from onboarding and launch through adoption and ongoing value realization. Help customers improve ecommerce search and product discovery outcomes by aligning technical and business stakeholders and connecting product performance to business results.

About the company

Constructor is an AI search and product discovery platform for ecommerce that helps retailers improve conversion through personalized search and recommendations.

The team

Customer Success

What you'll do

• Manage customer relationships and success plans across onboarding, launch, adoption, and ongoing value realization.
• Build trusted relationships with technical teams, business leaders, and executive stakeholders.
• Lead QBRs and EBRs, communicate measurable impact, and align customers on priorities and next steps.
• Identify risks and lead escalations through resolution while maintaining customer confidence.
• Provide proactive recommendations using customer insights, performance data, and ecommerce best practices.
• Partner with Account Management on retention and growth opportunities.
• Improve onboarding, integration, and support practices to scale the customer experience.

What we're looking for

• Based in EMEA, ideally France, and fluent in French.
• At least three years of enterprise customer-facing experience in Customer Success, Account Management, Solutions Consulting, or a similar role.
• Experience building relationships across technical teams, product leaders, and senior executives.
• Strong executive presence and ability to lead strategic customer conversations.
• Strong influencing, stakeholder-management, problem-solving, and learning skills.

Nice to have

• Experience in ecommerce, digital commerce, search, or product discovery.

Benefits

• Stock options
• Work-from-home stipend
• Apple laptop provided
• Annual training and development budget
• Parental leave for qualified employees