Sr Manager, Payroll Connection & Integration Support

About this role

Lead payroll connection and integration operations at a retirement benefits fintech, overseeing managers and frontline teams. Drive faster, more reliable payroll connectivity through performance management, partner escalations, risk controls, and cross-functional improvements.

About the company

Human Interest is a technology-driven company that provides affordable and easy-to-manage 401(k) retirement plans for small and medium-sized businesses, helping them offer valuable retirement benefits to their employees.

The team

Payroll Connection and Integrations Operations, reporting to the Director of Customer Operations—Money In.

What you'll do

• Manage and develop two Payroll Connection Managers and their teams.
• Set and monitor SLAs, quality, accuracy, and cycle-time targets.
• Manage escalations and root-cause analyses with payroll providers and technology partners.
• Partner with Sales Activation, Customer Success, Product, and Engineering to improve integrations and customer outcomes.
• Identify operational risks and maintain controls across payroll transaction lifecycles.
• Improve workflows through automation, standardization, and system enhancements.
• Report operational performance and insights to executive leadership.

What we're looking for

• 4+ years of operational management experience in financial services, fintech, 401(k) retirement services, or SaaS.
• 2+ years managing people managers or leaders.
• Deep understanding of payroll integrations, including APIs, SFTP, and file feeds.
• Experience with transaction lifecycles, money movement, and operational risk controls in regulated environments.
• Track record leading complex operational initiatives, integration enhancements, and migration plans.
• Strong data-driven decision-making, capacity modeling, and SLA management skills.
• Experience developing leaders and scaling teams through change.
• Ability to influence cross-functional leaders and align teams on shared goals.

Nice to have

• Bachelor’s degree in Business, Finance, Accounting, or a related field.
• Experience with 401(k) recordkeeping systems, payroll integrations, or financial reconciliations.
• Lean, Six Sigma, or continuous improvement certification.
• Experience in a high-growth fintech environment.

Benefits

• 401(k) with dollar-for-dollar match up to 4%, immediately vested, and no plan fees.
• Health, dental, and vision insurance.
• Paid time off and parental leave.
• Monthly work-from-home stipend and quarterly lifestyle stipend.
• Mental health support and fertility and family-forming benefits.