130K–152K USD / year
Sr. Support Operations Manager
OperationsRemote — US
Published on 2026-10-06
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The Sr. Support Operations Manager will lead the coordination of four key support functions: Systems, Workforce Management, Quality, and Training. The role focuses on setting standards and processes that enhance collaboration between these functions while ensuring operational excellence and a positive customer experience.
About the company
Ashby is a technology company that provides a recruitment platform designed to streamline the hiring process for businesses. They serve various sectors with a focus on enhancing talent acquisition and management through innovative engineering and support solutions.
The team
Customer Success
What you'll do
- Manage and integrate Systems, Workforce Management, Quality, and Training functions.
- Establish operational policies and practices for consistency across functions.
- Drive improvements in efficiency and quality through data analysis.
- Coach and develop leaders of each function.
What we're looking for
- Proven experience in operational leadership within a Support or Customer Experience organization.
- Experience managing teams and developing operational standards.
- Ability to use data for decision-making.
- Strong communication and facilitation skills.
Nice to have
- Experience in B2B SaaS support.
- Comfortable working in ambiguous environments.
Benefits
- Unlimited PTO with recommended four weeks per year.
- Twelve weeks of fully paid family leave.
- Annual learning and professional development budget.
Hiring process
- Intro call with Recruiting
- Hiring Manager interview
- Take-home assessment
- CS Leadership interview
- Virtual Onsite interviews