90K–100K USD / year
Sr. Trainer - Customer Success Operations
Customer successHybrid — Lindon, UT
Published on 2026-09-24
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About this role
Human Interest is seeking a Sr. Trainer for Customer Success Operations to create and facilitate impactful training programs that empower Customer Success teams. The role involves collaboration with various departments to develop training content, measure training effectiveness, and enhance team performance.
About the company
Human Interest is a technology-driven company that provides affordable and easy-to-manage 401(k) retirement plans for small and medium-sized businesses, helping them offer valuable retirement benefits to their employees.
What you'll do
- Lead onboarding and ongoing training sessions
- Manage training content and ensure alignment with business objectives
- Evaluate trainee performance and provide actionable feedback
- Identify and address knowledge gaps within the team
What we're looking for
- BA degree or equivalent experience
- 5+ years of experience in training or teaching
- Strong understanding of SaaS business models
- Proven customer management skills
Nice to have
- Experience with Salesforce and LMS systems
- Startup and SaaS background
Benefits
- 401(k) with employer match
- Comprehensive health plans
- Unlimited access to financial tools
- Enhanced mental health support