Staff Content Developer

About this role

Create and optimize customer-facing content that helps 1Password customers use the product and supports adoption, retention, and expansion. Translate complex product capabilities and technical workflows into clear, actionable content across the customer journey.

About the company

1Password provides secure password management solutions for individuals and businesses, helping users safely store and share their sensitive information. The company serves a diverse clientele with a range of products designed to enhance security and streamline user experience.

The team

Customer Content team, reporting to the Manager, Customer Content.

What you'll do

• Develop customer-facing content from research and brief through editing, review, and publication.
• Create content for lifecycle programs, enablement, multimedia, and other customer channels.
• Adapt messaging and formats for different audiences, use cases, and customer journey stages.
• Maintain content accuracy as products, policies, and customer needs change.
• Build reusable templates, content modules, editorial guidance, and workflows.
• Use customer feedback, support themes, search behavior, usage signals, and performance data to improve content.
• Manage multiple projects, timelines, reviews, and stakeholders.
• Use AI and other tools responsibly to support content creation and optimization.

What we're looking for

• 5+ years of experience in B2B SaaS content marketing, customer marketing, or a related field.
• Ability to turn complex products and technical concepts into clear content for technical audiences.
• Strong editorial judgment and attention to accuracy, accessibility, structure, voice, and detail.
• Experience managing content through its lifecycle, including review, repurposing, optimization, and retirement.
• Experience using qualitative and quantitative inputs to evaluate and improve content.
• Strong project management skills and ability to manage changing priorities.
• Self-directed, adaptable approach and openness to feedback.
• Experience creating processes or systems that improve content quality and efficiency.

Nice to have

• Experience with content management systems, analytics tools, collaboration platforms, or AI-assisted content workflows.

Benefits

• Equity grant and RSU program for most employees.
• Generous paid time off.
• Health benefits and retirement matching.
• Maternity and parental leave top-up programs.
• Paid volunteer days.