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Staff Data Analyst
DataRemote — Bangalore, India
Published on 2026-10-01
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Staff Data Analyst at GitLab, you'll convert raw data into insights for strategic decisions in the Support Engineering organization. Your role will involve designing dashboards and reports, analyzing support economics, and promoting data innovation to enhance performance and customer outcomes.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Support Engineering
What you'll do
- Own annual operating plan and capacity planning
- Build and maintain utilization and team-performance scorecards
- Analyze Support Economics
- Develop performance indexes and heatmaps
- Lead dashboarding for AI adoption and ROI
- Partner with go-to-market teams on predictive analytics
- Define and refine unified customer-schema requirements
- Deliver Monthly Business Review telemetry and reports
What we're looking for
- Experience as a business intelligence analyst or similar role
- Experience partnering with Technical Support or similar organizations
- Fluency in SQL
- Hands-on experience with BI tools like Tableau or Zendesk Explore
- Ability to translate ambiguous business questions into analytical frameworks
- Clear presentation of findings to stakeholders
- Independent planning and prioritization in a remote environment
Nice to have
- Experience with AI and machine learning workflows
- Familiarity with large language model-based tools
- Experience with analytics frameworks
- Presenting to senior leaders and executives
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave