200K–240K USD / year
Staff Platform Manager - GTM & Ops Tooling
OperationsRemote — United States
Published on 2026-09-23
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About this role
Airbnb is looking for a Platform Manager to enhance internal tools and workflows for its Supply operations. This role focuses on translating operational needs into structured systems, managing tooling, and integrating AI into processes for better efficiency.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
The team
Supply organization
What you'll do
- Define a multi-year strategy for the ops platform
- Align vision, OKRs, strategy, and roadmap with senior leaders
- Design AI-driven operational processes
- Manage case management and workforce management tooling
- Write product briefs and prototype solutions
- Collaborate with multiple PMM and engineering teams
What we're looking for
- 10+ years in product management or operations technology
- Experience with high-volume service organizations
- Track record of delivering outcomes across teams
- Deep technical fluency in system architecture and engineering design
- Experience in workforce management or case management tooling
Nice to have
- Experience with Salesforce, Airtable, or Zendesk
- Familiarity with human-in-the-loop workflow design
- SQL fluency