Staff Product Engineer, Enterprise AI

About this role

Build and ship full-stack features, integrations, and customizations for Thunderbolt, an open-source AI client for organizations. Work directly with enterprise customers and technical partners to support deployments, solve complex product and infrastructure issues, and turn recurring customer needs into reusable product capabilities.

About the company

Mozilla builds open-source products and technologies, including Firefox, that prioritize privacy, security, and an open internet.

Stack

What you'll do

• Build full-stack features, integrations, and customer-specific customizations.
• Work with partners and enterprise customers to turn requirements into technical plans and software.
• Support pilots and production deployments in partner-hosted and customer-controlled environments.
• Diagnose and resolve issues across application, infrastructure, identity, integrations, and data access.
• Maintain customizations and identify opportunities to turn one-off requests into product features.
• Create deployment documentation, guidance, and runbooks for partners.

What we're looking for

• 10+ years of software engineering experience, including Staff-level scope and impact.
• Strong full-stack skills with TypeScript or JavaScript, front-end frameworks, back-end services, APIs, and integrations.
• Technical customer or partner-facing experience while writing production code.
• Experience building or supporting AI-enabled applications such as LLM platforms, RAG systems, agents, enterprise search, or data connectors.
• Understanding of enterprise authentication, access control, self-hosted or hybrid infrastructure, observability, and reliability.
• Strong communication and collaboration skills; able to work independently in an early-stage product environment.

Nice to have

• Experience with self-hosted, private cloud, sovereign, or regulated deployments.
• Docker, Kubernetes, CI/CD, and cloud deployment experience.
• Experience with European enterprise or public-sector customers, data residency, or sovereignty requirements.
• Experience with security reviews, privacy assessments, or enterprise procurement.
• Open-source contributions or experience in collaborative open-source environments.

Benefits

• 24 days of annual PTO, plus birthday leave, wellbeing days, public holidays, and year-end shutdown.
• Paid parental leave and paid sick days.
• Annual bonus program.
• Remote-work and professional-development stipends.
• Health, dental, vision, disability, and life insurance.
• 401(k) or RRSP contributions.