149K–186K USD / year
Staff Product Operations Manager
OperationsRemote — United States
Published on 2026-11-04
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About this role
Own and scale Tailscale’s Product organization operating model, covering planning, launches, customer insight, documentation, metrics, and operating rhythms. Partner with Product leadership and cross-functional teams to identify operational gaps and build systems that support the company’s growth.
About the company
Tailscale builds a zero-config mesh VPN on WireGuard so teams can securely connect devices, servers, and cloud resources without traditional VPN complexity.
The team
Program Management team; reports to the Manager, Program Management.
What you'll do
- Set roadmap health standards and evolve continuous planning, including alignment with company planning.
- Own the external roadmap and how it is communicated to customers and the field.
- Define launch frameworks and readiness standards across Product, PMM, Sales, and Support.
- Set Product documentation standards and design the team’s onboarding program.
- Build an end-to-end feature request system and make demand visible to Product leadership.
- Unify customer insights from closed-lost data, feature requests, QBRs, and community feedback to inform prioritization.
- Own Product operating rhythms, including customer QBRs and internal MBRs.
- Define Product metrics and data strategy with the Data team; identify gaps and drive solutions.
What we're looking for
- 8+ years in product operations, program management, or business operations, including designing an organization’s operating model.
- Track record of independently starting high-impact operations initiatives.
- Experience building customer insight systems that influence product prioritization.
- Experience setting launch frameworks and readiness standards across Product and GTM.
- Experience defining product metrics and data strategy with data teams.
- Systems thinking across Product, GTM, Support, and company planning.
- Ability to influence senior leaders and build cross-organizational alignment.
- Experience mentoring others and excellent written and verbal communication in a remote-first environment.
Benefits
- Equity incentive plan.
- Health, vision, and dental coverage with no waiting period.
- Remote-first work and a corporate coworking program.
- Employer retirement contributions matched dollar-for-dollar, up to 0.75% of eligible compensation.
- Annual company retreat and team off-sites.
- $1,500 annual professional development allowance.
- Flexible paid time off.
- $500 home-office setup allowance and monthly internet reimbursement.