139K–235K USD / year
Staff Professional Services Operations Manager
OperationsRemote — worldwide
Published on 2026-09-23
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About this role
The Staff Professional Services Operations Manager will establish scalable operations within GitLab's Professional Services. The role focuses on improving processes, forecasting, resource management, and cross-functional collaborations to enhance service delivery effectiveness.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
What you'll do
- Mature PS operating cadence including forecasting and business reviews
- Establish resource management practices across roles
- Improve visibility on project economics
- Partner with various teams to enhance operational tools
- Define process improvements and automation opportunities
- Track go-to-market alignment and early PS involvement in deals
- Document processes and improve self-service reporting
What we're looking for
- 10+ years in Professional Services Operations or related areas
- Understanding of PS business models and revenue recognition
- Experience in forecasting and planning processes
- Knowledge of resource management and delivery operations
- Ability to lead process improvements
- Strong analytical and stakeholder management skills
- Hands-on experience with PSA platforms
Nice to have
- Experience integrating services organizations
- Improving PS attach and account planning
- Experience with customer-funded delivery models
- Background in a distributed or remote organization
Benefits
- Flexible Paid Time Off
- Equity Compensation
- Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave