139K–235K USD / year
Staff Renewals Operations Manager
OperationsRemote — worldwide
Published on 2026-10-06
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About this role
The Staff Renewals Operations Manager will drive the efficiency of renewal operations at GitLab, owning processes from renewal identification to post-renewal data hygiene. The role focuses on improving reporting, automation, and collaboration across teams to ensure renewals are predictable and efficient.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
CX Operations, partnering closely with Renewals and Customer Success leadership and other departments.
What you'll do
- Own and improve the renewal operating model.
- Develop operating cadences for the renewal business.
- Define and maintain retention reporting.
- Partner with various departments to improve CRM systems.
- Automate and standardize renewal processes.
- Support renewals planning and capacity management.
- Manage case-management programs related to renewals.
- Document processes and mentor others.
What we're looking for
- Experience in Renewals Operations or a similar role.
- Hands-on experience with renewal motions.
- Strong critical thinking and problem-solving skills.
- Proficiency in Excel or Google Sheets.
- Experience with Salesforce for reporting.
- Sound commercial judgment regarding renewals.
- Strong collaboration skills.
- Curiosity and bias toward action.
Nice to have
- Experience with SQL or data-querying tools.
Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave