180K–250K USD / year
Staff Strategic Operations Program Manager - GTM
OperationsWorkplace — United States, Canada
Published on 2026-11-05
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About this role
Own the cross-functional GTM Engine program, aligning Growth Product, Growth Marketing, Revenue, and GTM Data around shared customer data, attribution, and campaign operations. Establish the plans, decision-making routines, and tools that help teams coordinate and launch effectively.
About the company
Mercury provides banking and financial software for startups, combining business accounts, cards, and money-management tools designed for venture-backed companies.
The team
Strategic Operations, embedded with GTM leadership; partners across Growth Product, Growth Marketing, Revenue, and GTM Data.
Stack
SalesforceCustomer.ioSegment
What you'll do
- Manage the integrated program plan, milestones, dependencies, handoffs, and critical path.
- Maintain RAID and decision logs, surface risks early, and bring teams options for resolving blockers.
- Drive decisions and clarify ownership across functions.
- Prepare GTM Reviews so leaders can focus on decisions.
- Design planning cycles, reviews, and launch-readiness checks.
- Create dashboards, written updates, and a shared source of truth.
- Build automation and agentic flows to improve program efficiency and quality.
What we're looking for
- 7+ years of cross-functional program management experience, ideally in B2B SaaS or fintech.
- Experience working with CRM, lifecycle, CDP, or attribution systems.
- Strong structured thinking and communication.
- Bias to action and comfort working through ambiguity.
- Low ego and comfort in a behind-the-scenes role.
- AI fluency, with examples of work automated and the resulting improvement.