Staff Technical Writer

About this role

Create and maintain documentation and learning content that helps users adopt and master Grafana’s observability products. Work with engineers, product managers, and writers, using AI-assisted workflows while validating technical accuracy and measuring content impact.

About the company

Grafana Labs builds open-source and commercial observability tools for metrics, logs, and traces, centered on Grafana dashboards. It helps teams monitor infrastructure and applications and investigate incidents.

Stack

What you'll do

• Plan, research, write, and maintain documentation and learning content.
• Use and improve AI-assisted workflows for drafting, validation, and content maintenance.
• Collaborate with engineers and product managers to clarify technical details.
• Test documented procedures and identify product or UX gaps.
• Use analytics and user feedback to prioritize content and measure impact.
• Improve documentation information architecture, voice, consistency, and discoverability.
• Manage multiple projects and mentor teammates.

What we're looking for

• Experience documenting enterprise or developer-facing software, supported by a portfolio or writing samples.
• Hands-on experience using AI tools and ability to evaluate and verify their output.
• Experience with docs-as-code, including Git, GitHub, Markdown, and common IDEs.
• Ability to run and troubleshoot software in technical environments.
• Experience collaborating with engineers and product managers.
• Experience working remotely and asynchronously.

Nice to have

• Experience with observability, monitoring, or cloud-native tooling.
• Contributions to open-source documentation.

Benefits

• Equity
• Bonus, if applicable
• 30 days of annual leave, including three Grafana shutdown days
• In-person onboarding