Staff Technical Writer

About this role

Create and maintain documentation and learning content for Grafana’s observability products, serving users from beginners to experienced practitioners. Work with engineering and product partners, test documented workflows, and use AI tools to improve content quality and production workflows.

About the company

Grafana Labs builds open-source and commercial observability tools for metrics, logs, and traces, centered on Grafana dashboards. It helps teams monitor infrastructure and applications and investigate incidents.

Stack

What you'll do

• Plan, write, test, and maintain documentation and learning content.
• Use AI tools for research, drafting, validation, consistency checks, and content maintenance.
• Collaborate with engineers, product managers, and subject matter experts.
• Use analytics and user feedback to identify gaps, set priorities, and measure impact.
• Improve documentation information architecture, voice, and consistency.
• Manage multiple projects and mentor teammates.

What we're looking for

• Experience documenting enterprise or developer-facing software, supported by writing samples.
• Hands-on experience using AI tools in a writing workflow and verifying their output.
• Experience with docs-as-code, Git, GitHub, Markdown, and common IDEs.
• Ability to set up, run, and troubleshoot software to verify documentation.
• Experience collaborating with engineers and product managers.
• Experience working remotely and asynchronously.

Nice to have

• Experience with observability, monitoring, or cloud-native tooling.
• Experience contributing to open-source documentation.

Benefits

• Equity and bonus, if applicable.
• 30 days of annual leave, including three Grafana shutdown days.
• In-person onboarding.