Staff Technical Writer

About this role

Create and maintain technical documentation and learning content for Grafana’s observability products, serving readers from first-time users to experienced practitioners. The role combines hands-on product testing, AI-assisted writing workflows, and collaboration with engineers and product managers to deliver accurate, useful content.

About the company

Grafana Labs builds open-source and commercial observability tools for metrics, logs, and traces, centered on Grafana dashboards. It helps teams monitor infrastructure and applications and investigate incidents.

Stack

What you'll do

• Plan, write, test, and maintain documentation and learning content.
• Use and improve AI-assisted workflows for drafting, validation, consistency, and content maintenance.
• Collaborate with engineers, product managers, and subject matter experts to explain technical concepts accurately.
• Use analytics and user feedback to identify content gaps and prioritize work.
• Improve documentation information architecture, voice, and consistency.
• Manage multiple projects and communicate when priorities change.
• Mentor teammates and share practices that improve content quality.

What we're looking for

• Experience documenting enterprise or developer-facing software, supported by a portfolio or writing samples.
• Hands-on experience using AI tools in writing workflows and evaluating their output.
• Experience with docs-as-code, including command-line Git, GitHub, Markdown, and common IDEs.
• Ability to set up, run, and troubleshoot software to verify documentation.
• Experience collaborating with engineers and product managers.
• Experience working remotely and asynchronously on a distributed team.

Nice to have

• Experience with observability, monitoring, or cloud-native tooling.
• Contributions to open-source documentation.

Benefits

• Equity
• Bonus, if applicable
• 30 days of annual leave, including three Grafana shutdown days
• In-person onboarding