Staff Technical Writer

About this role

Create and maintain documentation and learning content that helps users adopt and master Grafana’s observability products. The role combines technical writing, hands-on product validation, analytics-informed prioritization, and daily use of AI-assisted content workflows.

About the company

Grafana Labs builds open-source and commercial observability tools for metrics, logs, and traces, centered on Grafana dashboards. It helps teams monitor infrastructure and applications and investigate incidents.

What you'll do

• Plan, research, write, and maintain documentation and learning content.
• Use and improve AI workflows for drafting, validation, consistency, and content maintenance.
• Collaborate with engineers, product managers, and subject matter experts to explain technical products accurately.
• Run and test software and documented procedures, identifying product and UX gaps.
• Use documentation analytics and user feedback to identify content gaps and measure impact.
• Improve documentation information architecture, voice, and consistency.
• Manage multiple projects and mentor teammates.

What we're looking for

• Experience documenting enterprise or developer-facing software, with technical writing samples.
• Hands-on experience using AI tools and models in writing workflows and evaluating their output.
• Experience with docs-as-code, including Git, GitHub, Markdown, and IDEs.
• Ability to set up, run, and troubleshoot software in technical environments.
• Experience collaborating with engineers and product managers.
• Experience working remotely and asynchronously.

Nice to have

• Experience with observability, monitoring, or cloud-native tools.
• Contributions to open-source documentation.

Benefits

• Equity and bonus, if applicable.
• 30 days of annual leave, including three Grafana shutdown days.
• In-person onboarding.