Strategic Account Manager

About this role

Manage strategic customer relationships for Sardine’s fraud, payments, and compliance products. Help customers maximize product value and ROI, advise on risk and compliance practices, and work with internal teams to address technical and business needs.

About the company

Sardine is a financial crime platform that helps companies detect fraud, money laundering, and other risk with real-time behavioral and device intelligence.

The team

Account Management

What you'll do

• Serve as the primary customer contact and help maximize customer ROI.
• Explain product and technical capabilities and coordinate solutions to customer problems.
• Advise customers on fraud and compliance best practices.
• Build, monitor, and communicate customer KPIs.
• Partner with risk analytics teams to address emerging fraud patterns.
• Provide strategic analysis to support customers’ long-term expansion.

What we're looking for

• 7+ years in account management, customer success, risk management, or solutions architecture in B2B SaaS.
• Understand how customers integrate APIs.
• Have customer-facing experience with technical products.
• Strong presentation, project management, analytical, and stakeholder-management skills.
• Proficiency with business intelligence tools.
• Able to translate complex strategies and technical issues into actionable solutions.

Nice to have

• Experience in fraud, compliance, fintech, AML/KYC, or payments.

Benefits

• Equity with early exercise, including pre-vested options.
• Flexible paid time off and a year-end break.
• Health, dental, and vision coverage for employees and dependents.
• 4% RRSP matching.
• Home-office setup stipend.
• Monthly meal and social meet-up stipends.
• Annual health and wellness and learning stipends.