Strategic Account Manager

About this role

Manage strategic customer relationships for Sardine’s fraud, payments, and compliance products. Help customers maximize product value and ROI, while coordinating with internal analytics, data science, integrations, and product teams to address their needs.

About the company

Sardine is a financial crime platform that helps companies detect fraud, money laundering, and other risk with real-time behavioral and device intelligence.

The team

Account Management

What you'll do

• Serve as the primary customer contact for day-to-day issues and strategic opportunities.
• Explain Sardine’s product, technology, and strategy to customers.
• Translate complex technical problems into actionable solutions and coordinate resolution.
• Advise customers on fraud and compliance best practices.
• Build, monitor, and communicate customer KPIs.
• Support long-term customer expansion planning and proactively address emerging fraud patterns.

What we're looking for

• 7+ years in account management, customer success, risk management, or solutions architecture in B2B SaaS.
• Understand how customers integrate APIs.
• Strong customer-facing presentation, relationship-building, and stakeholder-management skills.
• Experience managing complex projects and balancing multiple stakeholders.
• Proficiency with business intelligence tools and strong analytical skills.
• Ability to turn complex strategies into actionable processes and outcomes.

Nice to have

• Experience in fraud, compliance, fintech, AML/KYC, or payments.
• Customer-facing experience with technical products.

Benefits

• Equity, with early exercise available for all options, including pre-vested options.
• Flexible paid time off and a year-end break.
• Home-office setup stipend.
• Monthly meal and social meetup stipends.
• Annual health and wellness and learning stipends.
• MacBook Pro provided.