Strategic Account Manager

About this role

Manage strategic customers using Sardine’s fraud, payments, and compliance products, serving as their primary contact and helping them maximize product value. Partner with internal teams to address customer needs, provide fraud and compliance guidance, and support long-term account growth.

About the company

Sardine is a financial crime platform that helps companies detect fraud, money laundering, and other risk with real-time behavioral and device intelligence.

The team

Account Management

What you'll do

• Serve as the primary customer contact and help maximize customer ROI.
• Explain Sardine’s products and technology, translating complex issues into actionable solutions.
• Advise customers on fraud and compliance best practices.
• Build, monitor, and communicate customer KPIs.
• Partner with risk analytics teams to identify fraud typologies and share findings with customers.
• Contribute strategic analysis and planning for long-term customer expansion.

What we're looking for

• 7+ years in account management, customer success, risk management, or solutions architecture within B2B SaaS.
• Experience with APIs and customer integrations.
• Experience in fraud, payments, compliance, fintech, or AML/KYC.
• Strong customer-facing presentation, relationship-building, and collaboration skills.
• Excellent project management, analytical, and stakeholder-management abilities.
• Proficiency with business intelligence tools.

Nice to have

• Experience working in the banking vertical.
• Customer-facing experience with technical products.

Benefits

• Equity and bonus.
• Flexible paid time off and a year-end break.
• Home-office setup stipend.
• Monthly meal and social meet-up stipends.
• Annual health and wellness and learning stipends.