Strategic Account Manager

About this role

Manage strategic customers using Sardine’s fraud, payments, and compliance platform, helping them maximize product value and return on investment. Partner with internal risk analytics, data science, integrations, and product teams to address customer needs and support long-term growth.

About the company

Sardine is a financial crime platform that helps companies detect fraud, money laundering, and other risk with real-time behavioral and device intelligence.

The team

Account Management

What you'll do

• Serve as the primary customer contact for day-to-day needs and strategic opportunities
• Explain Sardine’s products, technology, and strategy to customers
• Translate complex technical problems into actionable solutions and coordinate resolution
• Advise customers on fraud and compliance best practices
• Build, monitor, and communicate customer KPIs
• Partner with risk analytics teams to address emerging fraud patterns and share findings with customers
• Provide strategic analysis to support customers’ long-term expansion

What we're looking for

• 7+ years in account management, customer success, risk management, or solutions architecture in B2B SaaS
• Experience with customer API integrations
• Strong presentation, project management, analytical, and stakeholder management skills
• Customer-facing experience, preferably with technical products
• Proficiency with business intelligence tools
• Ability to turn complex strategies into actionable processes

Nice to have

• Experience in fraud, compliance, fintech, AML/KYC, or payments

Benefits

• Equity with early exercise, including pre-vested options
• Flexible paid time off and year-end break
• Health, dental, and vision coverage for employees and dependents
• 4% 401(k) or RRSP matching
• Home-office setup stipend
• Monthly meal and social meet-up stipends
• Annual health and wellness and learning stipends