53K–71K EUR / year
Strategic Account Manager, Firefox Enterprise
SalesRemote — France
Published on 2026-09-24
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About this role
Grow Firefox Enterprise in France by managing strategic customer accounts and helping organizations adopt a secure enterprise browser. The role focuses on customer success, renewals, retention, and expansion, while coordinating with internal teams to deliver a strong customer experience.
About the company
Mozilla builds open-source products and technologies, including Firefox, that prioritize privacy, security, and an open internet.
The team
Firefox Enterprise
What you'll do
- Serve as the primary contact for assigned accounts and build long-term customer relationships
- Understand customer goals, challenges, and business needs
- Drive product adoption, engagement, and customer satisfaction
- Manage renewals and address retention risks
- Identify expansion opportunities, including additional seats, upgraded tiers, and new use cases
- Track account health, usage, and forecasts for retention, renewals, and expansion
- Conduct customer check-ins, business reviews, and success planning
- Coordinate with internal teams and escalate issues to ensure timely resolution
What we're looking for
- Significant experience in enterprise SaaS, infrastructure, security, or platform account management, sales, support, or another customer-facing role
- Strong relationship-building skills and ability to earn trust across customer organizations
- Track record supporting renewals, retention, and revenue growth
- Strong written and verbal communication skills in French and English
- Able and willing to travel within France
- Able to occasionally accommodate meetings aligned with U.S. business hours
- Negotiation and influence skills for renewals, expansions, and customer advocacy
Nice to have
- Located in the Paris metropolitan area
Benefits
- Performance-based bonus plan
- Medical, dental, and vision coverage
- Retirement contributions with immediate vesting
- Quarterly company wellness days
- Country-specific holidays and a birthday day off
- One-time home-office stipend
- Annual professional-development budget
- Quarterly well-being stipend