Strategic Account Manager, Firefox Enterprise

About this role

Manage strategic customer accounts in France and help grow adoption of Firefox Enterprise, Mozilla’s secure enterprise browser. The role focuses on customer relationships, renewals, retention, and expansion, coordinating with internal teams to support customer success.

About the company

Mozilla builds open-source products and technologies, including Firefox, that prioritize privacy, security, and an open internet.

The team

Firefox Enterprise

What you'll do

• Serve as primary contact for assigned accounts and build long-term customer relationships
• Drive product adoption, engagement, and customer satisfaction
• Manage renewals, identify retention risks, and pursue account expansion
• Coordinate with Sales, Support, Product, and Solution Engineering
• Track account health, usage, retention, renewal, and expansion forecasts
• Conduct customer check-ins, business reviews, and success planning
• Resolve customer issues and escalate when needed

What we're looking for

• Significant experience in enterprise SaaS, infrastructure, security, or platform account management, sales, support, or another customer-facing role
• Demonstrated ability to build trust and credibility across customer organizations
• Track record supporting renewals, retention, and revenue growth
• Strong written and verbal communication skills in English and French
• Willingness and ability to travel within France
• Ability to occasionally collaborate during U.S. business hours
• Negotiation and influence skills

Benefits

• Performance-based bonus plan
• Medical, dental, and vision coverage
• Retirement contributions with immediate vesting
• Quarterly company wellness days
• Country-specific holidays and birthday day off
• Home office stipend
• Professional development budget
• Quarterly well-being stipend